Privacy Policy

Poseidon Water Co. ("Poseidon Water," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at drinkposeidon.com (the "Site"), place an order, or interact with us in any way.

By using our Site, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Site.

1. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide, including:

• Contact information: name, email address, phone number, mailing address
• Order information: billing and shipping addresses, order history, payment details
• Account information: username, password, communication preferences
• Communications: messages you send us, customer support inquiries, survey responses

Automatically Collected Information

When you visit our Site, we may automatically collect:

• Device data: browser type, operating system, device identifiers
• Usage data: pages visited, time spent, click patterns, referring URLs
• Location data: approximate location based on IP address

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery notifications
• Create and manage your account
• Send transactional communications (order confirmations, shipping updates)
• Send marketing communications if you have opted in (promotions, new products, exclusive offers)
• Send SMS/text messages if you have provided consent (see SMS/Text Messaging section below)
• Respond to your inquiries and provide customer support
• Improve our Site, products, and services
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations

3. SMS/Text Messaging

If you opt in to receive SMS/text messages from Poseidon Water, we may send you text messages regarding promotions, order updates, shipping notifications, and other communications related to our products and services.

You may opt out of receiving text messages at any time by texting STOP to any message you receive from us. For help, text HELP or contact us at support@drinkposeidon.com.

Message frequency varies. Message and data rates may apply. Carriers are not liable for any delayed or undelivered messages.

4. Third-Party Sharing

We do not sell, rent, or trade your personal information. We may share your information with the following categories of service providers who assist us in operating our business:

• Payment processors — to securely process your transactions
• Shipping and logistics providers — to deliver your orders
• Email and SMS service providers — to send communications you have consented to receive
• Analytics providers — to help us understand Site usage

These service providers are contractually required to use your information only for the purposes of providing services to us and are prohibited from using it for their own purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. These include:

• Essential cookies: required for basic Site functionality (cart, authentication)
• Analytics cookies: to understand how visitors interact with the Site
• Preference cookies: to remember your settings (e.g., theme preference)

You can control cookies through your browser settings. Disabling cookies may affect certain Site features.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to access: request a copy of the personal information we hold about you
• Right to correction: request that we correct inaccurate or incomplete information
• Right to deletion: request that we delete your personal information
• Right to opt out: opt out of marketing communications at any time
• Right to data portability: request your data in a portable format

California Residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, disclose, and sell
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Not be discriminated against for exercising your privacy rights

To exercise any of these rights, please contact us using the information provided below.

9. Children's Privacy

Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take steps to delete that information as quickly as possible. If you believe a child under 13 has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: